The City of Mandan, North Dakota is currently accepting applications for the position of: 

Systems Administrator - Grade 17

Position Details:

Salary: starting at $28.35 / hour (DOE)

Status:  Non-Exempt/Full Time

Department:  Information Technology

Closing Date:  Tuesday, December 9, 2025 (At 4:00 p.m. CT)

*Applications without a resume will be disqualified. 

Job Summary:

This position is responsible for the installation, maintenance, and support of the City’s information technology infrastructure and end-user systems. Duties include maintaining servers, network, and security systems, ensuring system availability, and providing end user support as the initial point of contact for technology issues.

Major Duties:

• Manages and supports the City’s local area network (LAN), wide area network (WAN). Wired and wireless connectivity, and related hardware.
• Fields incoming tickets, emails, phone calls, and messages; diagnoses, researches, and resolves hardware and software issues in a timely manner.   
• Uses ticketing software to track, document, and manage user issues and resolutions.
• Provides guidance, information and training to users regarding the proper use of IT systems and software. 
• Manages user accounts, privileges, and access rights within Active Directory and other systems.
• Administers and supports the organization’s Microsoft 365 environment, ensuring efficient operation, security compliance, and optimal user experience across Exchange Online, Teams, SharePoint, and related services.
• Provides after-hours technical support and on-site assistance at City buildings as needed.
• Researches, tests, and recommends new technology solutions to improve efficiency and security.
• Assists in the procurement and implementation of new hardware, software, and systems.
• Assists other IT personnel on various projects and escalations.
• Performs related duties as assigned.

Knowledge Required by the Position:

• Proficiency in server hardware, operating systems, and virtualization technologies.
• Knowledge of computer hardware, software, and network systems.
• Familiarity with Windows and mobile operating systems (iOS/Android).
• Knowledge of Microsoft Office and related productivity tools.
• Knowledge of Active Directory, Group Policy, and domain security principles.
• Skill in diagnosing and resolving hardware, software, and network issues.
• Skill in planning, prioritizing, and managing multiple tasks and projects.
• Strong interpersonal, oral, and written communication skills.
• Skills in providing technical support and training to end users.
• The work is typically performed at a desk or computer workstation, with intermittent standing, walking, or stooping. The employee may occasionally lift light or heavy objects and climb ladders.
• The employee must be able to drive to City facilities for on-site support.
• Work is primarily performed in an office environment.
• Possession of or ability to obtain a valid driver’s license for the type of vehicle or equipment operated.
• Knowledge and level of competency commonly associated with completion of an associate’s degree in information technology, computer science, or a related field, in addition to a high school education.

Minimum Qualifications:

Driver’s License

• Must have, or be able to obtain, a valid driver’s license for the vehicles or equipment operated.

Education

• Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
• Applicants without a degree may still qualify with five or more years of relevant IT experience.

Experience

• One to three years of experience in IT systems administration, help desk support, or related technical work is preferred.

Other Details:

• Applicants who are residents of North Dakota and eligible to claim veteran’s preference must include Form DD-214. Claims for disabled veteran’s preferences must also include Form DD-214 and a letter less than one year old from the Dept. of Veteran’s Affairs indicating disability; claims for preference as the eligible spouse of a disabled or deceased veteran must include Form DD-214, a marriage certificate, and a letter less than one year old from Dept. of Veteran’s Affairs indication disability, or the veteran’s death certificate.
• Applicants who may need additional job information or may require accommodation or assistance with the application or interview process should contact Human Resources at 701-667-3217.
• Applicants are subject to pre-employment drug testing and background checks. 
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• The City of Mandan is an Equal Opportunity Employer.